How to decline to sign a document

Updated 7 months ago

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Decline a document you've been asked to sign and provide a reason to the sender.

Prerequisites

Open the signing link from your email or message. The document appears with form fields to fill out.

Click Decline in the top-right corner of the form. A modal dialog opens.

Type your reason in the text area. Click Decline to submit.

The page shows a confirmation that the form has been declined, along with the date and time.

The Decline button only appears if the sender has enabled the "Allow to Decline" setting.
Once declined, you cannot undo the action or re-sign the same request. The sender must create a new submission.
The sender receives an email notification with your decline reason.
A decline triggers a form.declined webhook event if the sender has webhooks configured.

Click Decline on the signing form, provide a reason, and confirm. The sender is notified by email with your reason.

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