Decline a document you've been asked to sign and provide a reason to the sender. ## Prerequisites - A signing link (received via email or shared link) - The "Allow to Decline" option must be enabled by the sender ## Steps ### Step 1: Open the signing form Open the signing link from your email or message. The document appears with form fields to fill out. ![Open the signing form](https://docuseal.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6OTc1LCJwdXIiOiJibG9iX2lkIn19--ed3efa652f628549e621142fc9ae55acb72ccdf2/step_0.png) ### Step 2: Click Decline Click **Decline** in the top-right corner of the form. A modal dialog opens. ![Click Decline](https://docuseal.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6OTc2LCJwdXIiOiJibG9iX2lkIn19--467909d0bdbcf319434803beba658f39dd765acc/step_1.png) ### Step 3: Enter a reason and confirm Type your reason in the text area. Click **Decline** to submit. ![Enter a reason and confirm](https://docuseal.supportpages.io/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6OTc3LCJwdXIiOiJibG9iX2lkIn19--b4bd6a0178574b1599273162a60b26565880311e/step_2.png) ### Step 4: View the confirmation The page shows a confirmation that the form has been declined, along with the date and time. ## Tips - The **Decline** button only appears if the sender has enabled the "Allow to Decline" setting. - Once declined, you cannot undo the action or re-sign the same request. The sender must create a new submission. - The sender receives an email notification with your decline reason. - A decline triggers a `form.declined` webhook event if the sender has webhooks configured. ## Summary Click Decline on the signing form, provide a reason, and confirm. The sender is notified by email with your reason.